Salon Policies
1. Cancellation & No Show Policy
Please provide 24 hours notice for cancellations or rescheduling. Cancellations made within 24 hours or no-shows will incur a $20 fee per service. Repeat no-shows may be required to pay a deposit for future appointments.
2. Weekday Appointments (Monday - Fri)
Please arrive on dot time or early before for your appointment at least 5-10 minutes. If you arrive more than 5 minutes late, your appointment may be canceled or adjusted. If you can not come exactly on time, please call or text to our nail salon a head of your appointment time so we can help you change it.
3. Weekend Policy (Sat - Sunday)
Weekends are primarily reserved for walk-in clients. All walk-ins will be served on a first-come, first-served basis.
4. Group & Special Services
For group bookings (2 or more services) or specialty services (such as head spa), a card on file is required.
- Failure to cancel within 24 hours will result in a $20 fee per service charged to your card.
5. Right to Refuse Service
To ensure a comfortable and respectful environment for everyone, we kindly ask all clients to follow our salon policies. We reserve the right to refuse service to anyone due to inappropriate behavior, repeated no-shows, late arrivals, or failure to follow our policies. We may also decline service if a client is disrespectful to our staff or other guests in the salon. For the health and safety of both our team and clients, we may refuse service if a team or others.
6. Service Guarantee Policy
We stand by the quality of our work. If you experience any issues with your nails, such as lifting, chipping, or breakage, you have 7 days from the date of service to contact us for a complimentary fix. Complimentary repairs are provided only if the issue is determined to be the result of our workmanship. Refunds are not provided for services already rendered.
7. Child Safety
- Children are only permitted in the spa area when receiving a service. For safety and insurance purposes, children under 8 years old must remain in the lobby and be supervised by an adult.
- Clients are responsible for any damage caused by their children while in the salon.
8. Pet Policy
For health, safety, and sanitation reasons, pets are not permitted in the salon. Only service animals, as defined and required by law, are allowed.
9. Personal Belongings
Clients are responsible for keeping their personal belongings secure. To the fullest extent permitted by law, the salon is not responsible for lost, stolen, misplaced, or damaged items, including clothing and accessories.
10. Video Surveillance
For the safety and security of our clients, staff, and property, designated public areas of the salon are monitored by video surveillance.
11. Pricing & Additional Charges
Prices listed are starting prices and may vary depending on the service requested, nail length, shape, design, product removal, product used, or additional time required. Any applicable add-on services or additional charges will be added to the base price. Please ask your technician for an estimated total before your service begins. Prices are subject to change without prior notice.
12. Gift Certificates / Gift Cards
All gift certificates and gift cards are non-refundable, non-exchangeable, and cannot be redeemed for cash. The salon is not responsible for lost, stolen, damaged, or unauthorized use of gift certificates or gift cards.
13. Appointments & Late Arrivals
- Please arrive 10 minutes before your scheduled appointment to allow time for check-in and to ensure you receive the full time reserved for your service.
- Late arrivals may result in a shortened or modified service to avoid delaying other clients. The full scheduled service price may still apply. If there is not enough time to complete the service, the appointment may need to be rescheduled.
- Cancellations or appointment changes require at least 24 hours notice. Please refer to our Cancellation & No-Show Policy for details regarding any applicable fees.
14. Service Satisfaction & Repairs
If you are not satisfied with your service, please notify your technician immediately while the service is being performed so they have an opportunity to make any necessary adjustments and meet your expectations. If you do not communicate your concerns during the service, no complaints will be accepted after you have left the salon. To schedule a repair, please call our front desk and provide the name of your technician and the date of your original service. Regular polish is not guaranteed.
15. Complaints & Feedback
For any complaints, concerns, or feedback, please speak with a manager or call or text the salon directly.
16. Refund Policy
All completed services are non-refundable. Refunds or credits will not be issued due to a change of mind after the service has been completed. If you have any concerns, please notify your technician before leaving the salon so we have an opportunity to address them.
Thank you for your understanding and cooperation
We truly appreciate your support!